Frequently asked questions

Regular operating hours are 9-4 Monday-Friday. 

We accept cash, checks and credit cards. Payment is due at time services are rendered.

We have an à la carte rate of $60 per hour with a three-hour minimum ($70 during weekend hours), and our packages start at $342 for six hours. The more hours purchased, the lower the per-hour rate. Call and book your hours at 631-334-5822 or email me at michelle@onmywayconcierge.com 

Please check our services page for the areas we cover @ www.onmywayconcierge.com/services

We only charge mileage under certain circumstances, ex: working in the Hamptons.

There is a cancelation fee of $60 for cancelations less than 24 hours.

We have availability on Saturdays (weekend and holiday rates apply).

Yes, we carry professional commercial liability insurance.

We do not offer transportation at this time. 

There are three easy ways to get added to the calendar, by phone, email and text. The fastest way would be through text, we will respond usually the same day except for Sundays.

Although we do our best to accommodate all requests, a twenty-four hour notice is highly recommended. 

Yes, a confidentiality clause is included in our service agreement in which all parties sign and agree too.